a) All DUOREST and others ergonomic chairs carry a 3 years on-site warranty (labor and parts inclusive for West Malaysia ONLY) against all manufacturing defects and breakdown of parts, except IDEAS collection of ergonomic products come with a 3 years carry in warranty

Detail on coverage of warranty for DUOREST ergonomic chairs:

  • 1 year warranty against all manufacturing defects on upholstery
  • 2 years warranty against all defects on moving and adjustment parts
  • 3 years warranty against all defects on structural frame parts.
  • 5 years warranty against the mesh material seat (applicable to Alpha Series Only)
  • Life-time warranty against all manufacturing defects on special rubber connectors

 

 b) All IMPACT ergonomic desks carry a 1 year warranty on-site warranty (labor and parts inclusive for West Malaysia ONLY) against all manufacturing defects and breakdown of parts.

 

 c) All COMFPRO and KIDSMASTER ergonomic desks carry up to 10 years warranty on-site warranty (labor and parts inclusive for West Malaysia ONLY) against all manufacturing defects and breakdown of parts.

Detail on coverage of warranty for ergonomic workstations and desks:

  • 3 years warranty against all manufacturing defects on all structural frame parts, adjustment and moving parts
  • 10 years warranty against Made in Germany STABILUS gas-lift cylinder.

 

d) All COMF-PRO and KIDSMASTER ergonomic chairs carry a 3 years on-site warranty (labor and parts inclusive for West Malaysia ONLY) against all manufacturing defects and breakdown of parts.

Detail on coverage of warranty for COMF-PRO ergonomic chairs:
  • 1 year warranty against all manufacturing defects on upholstery
  • 2 years warranty against all defects on moving and adjustment parts
  • 3 years warranty against all defects on structural frame parts.

 

e) All ERGO-DESK ergonomic desks carry up to 3 years warranty on-site warranty (labor and parts inclusive for West Malaysia ONLY) against all manufacturing defects and breakdown of parts.

Detail on coverage of warranty for ergonomic workstations and desks:
  • 3 years warranty against all manufacturing defects on all structural frame parts and desk top.
  • 3 years warranty against all manufacturing defects on Switch Controller or Memory Button. (If applicable)
  • 5 years warranty against Made in Germany Ketterer Spindle.

 

f) All IMPACT ergonomic bags and accessories carry a 6 months carry in warranty (labor and parts inclusive for West Malaysia ONLY) against all manufacturing defects and breakdown of parts.


Detail on coverage of warranty for IMPACT ergonomic bags and accessories:
  • 6 months warranty against all manufacturing defects on all parts and seam joints of the entire bag, but exclude all normal wear & tear and abuse on the products.


Warranty

After applicable warranty period, Ergoland will continues to provide service support. Parts and labor shall be sole responsibility of buyer. If a product is defective and if written notice of the defect is given to Ergoland within the Applicable Warranty Period, then Ergoland at its option will either repair or replace the defective product with a comparable component or product.

To report a defective product, the customer has to write to the enquiry@ergoland.com.my, together with photographs to defective item.
To ease communication, please send at least 3 photographs of :

1) The product
2) Damage part /area
3) Warranty code

      The product replacement process may take up to two months.